Privacy Policy
Last updated: 14 April 2025
At Man’s Best Friend Kensington & Chelsea, we’re committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us — whether you're booking a trial day, enquiring about our services, or joining our dog walking or doggy day care programmes.
Who We Are
Man’s Best Friend Kensington & Chelsea (MBFKC) is a dog day care and dog walking business serving Kensington, Chelsea, and surrounding areas in London. We offer bookings via Kennel Booker, a trusted third-party client management system.
Website: www.mansbestfriendkc.com
Email: info@mansbestfriendkc.com
What Information We Collect
We may collect and process the following personal information:
Your name, phone number, and email address
Your full address (for pick-up and drop-off)
Your dog’s name, breed, age, gender, spay/neuter status, behaviour notes, and care-related details
Information about the services you request (day care or walking) and your schedule preferences
Communications submitted via website forms, Meta lead forms, or social media
Website usage data via cookies
Booking details provided via Kennel Booker
How We Use Your Information
We use your information to:
Arrange trial days, bookings, and walk schedules
Provide safe and personalised care for your dog
Respond to your enquiry and deliver the requested day care or walking service
Improve our website and communication
We do not share your data with third parties for marketing purposes, and we never sell your information.
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to collect and use personal data:
Consent – when you submit an enquiry or sign up voluntarily
Contract – when you use our services
Legitimate interests – for responding to enquiries and running our business
How We Store and Protect Your Data
We store your personal information securely using trusted platforms such as Meta, Google, and our booking systems. We use Kennel Booker, a secure third-party platform, to manage client bookings and dog walking/day care schedules. When you use our client login or register for services via Kennel Booker, their own terms of service and privacy policy will apply. Access to your information is restricted to authorised team members only. We do not store any payment details on our website.
Cookies and Website Analytics
We use cookies to understand how visitors interact with our website and to improve performance. You can control or disable cookies through your browser settings.
Your Data Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
To exercise these rights, contact us at info@mansbestfriendkc.com.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@mansbestfriendkc.com
Website: www.mansbestfriendkc.com